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mahkota69 Privacy Policy Explained Clearly

Our Privacy Policy shows what we collect when you create an account, complete phone verification, open the lobby on mobile, or use DANA, OVO, GoPay and QRIS.

Account dataWallet recordsDevice sessionsYour privacy choices
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mahkota69 mahkota69 Privacy Policy Explained Clearly
HELP PATHS

Privacy Help Beside Account Support

A clear support route matters when you want to ask about a record, correct a phone detail or check why a wallet reference appears in your account history. Open the support desk from your account area and include the email or phone detail connected to the request. If you are in Medan or elsewhere in Indonesia, we use the account step and payment reference you provide to locate the relevant record without asking you to repeat unrelated lobby activity.

Team online

Privacy request

Send a request through the support desk in your account when you want to ask what personal data we hold, why it is used, or whether a correction is available.

Wallet record help

For DANA, OVO, GoPay or QRIS questions, include the transaction reference and date. We use those details to trace the payment record linked with your account.

Login data concern

If a phone verification event or browser session looks unfamiliar, tell our support desk promptly. We can review the account event and explain the next access step.

DATA PRACTICE

Six Data Practices Behind Your Account

We keep this policy practical by describing the points where data enters the account flow: phone verification, wallet matching, browser sessions, lobby activity and support requests.

Account creation

We use the phone number and account details you submit to create your profile, complete the required verification step and connect later login activity with the correct account.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us identify a payment status, reconcile a receipt and respond to a wallet question.

Browser cookies

Cookies and similar session tools can remember sign-in state, language or page preferences. You can manage browser settings, though disabling them may affect account access.

Security checks

We review login events, device signals and phone verification activity to identify unusual access. If a session appears unfamiliar, contact the support desk through your account.

Retention period

We keep records for as long as needed for the stated account purpose, payment reconciliation, security review or legal duty, then remove or anonymise them when appropriate.

Change requests

Ask us to correct, access or clarify your data through the account support desk. Include your connected phone detail so we can verify the request before responding.

Privacy Policy Answers for mahkota69 Accounts

These Privacy Policy answers address the questions you may have before opening an account or linking a local wallet. We focus on the actual account path, including phone verification, browser use, payment references and requests handled through the support desk. If a question depends on location or eligibility, the answer remains subject to local law and applies where local law permits.

It covers account details, phone verification, device and browser sessions, lobby activity, support requests, cookies and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

We use your phone number to create and identify your account, complete phone verification before access and connect a later support request with the correct account record.

Yes. The policy includes transaction references and status details linked with DANA, QRIS, OVO, GoPay, bank transfer and virtual account steps, allowing us to match receipts and wallet activity.

When you sign in through a mobile browser, we may record device type, browser details and session events to maintain access, investigate unusual login activity and explain an account security concern.

Where local law permits, you can ask for access, correction or clarification through the support desk inside your account. Include your connected phone detail so we can verify the request.

We retain records for the period needed for account operation, payment reconciliation, security checks or legal duties. After that purpose ends, we remove or anonymise records when appropriate.

Use the support desk in your account and describe the specific concern, such as an unfamiliar phone verification event, cookie setting, wallet reference or request to change stored data.

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